Warranty Policy

We are committed to delivering high-quality sealing products, including rubber seals (EPDM, NBR, CR, FKM), silicone sealing strips, foam profiles, plastic extrusions (PVC, TPE), and PTFE gasket materials.

All products undergo strict quality control before shipment to ensure consistent performance in industrial, automotive, construction, and OEM applications.

This Warranty Policy outlines our coverage for manufacturing defects and product quality assurance.

⭐WARRANTY COVERAGE

We provide warranty coverage for manufacturing-related defects under normal and intended use conditions, including:

• Material defects affecting sealing performance
  
• Extrusion or molding inconsistencies
  
• Dimensional deviations beyond acceptable tolerance
  
• Adhesive failure (if factory-applied adhesive is included)
  
• Structural failure under standard working conditions
  

⭐WARRANTY PERIOD

Warranty period varies depending on product type and application:

• Standard sealing products: 6–12 months from delivery
  
• Industrial rubber & silicone profiles: 12 months
  
• OEM / custom sealing solutions: subject to agreed contract terms
  

Warranty starts from the date of delivery.

⭐WHAT IS NOT COVERED

Warranty does not apply to the following situations:

• Improper installation or incorrect application
  
• Exposure beyond specified temperature, chemical, or pressure limits
  
• Mechanical damage during handling or assembly
  
• Normal wear and aging during usage
  
• Products that have been cut, modified, or altered by the customer
  
• Improper storage conditions
  

⭐CLAIM PROCESS

To request a warranty claim, please follow these steps:

• Contact our support team with order details
  
• Provide photos or videos of the issue
  
• Describe application conditions and installation environment
  
• Our technical team will evaluate the claim
  
• Approved claims will be replaced or compensated accordingly
  

⭐RESOLUTION OPTIONS

Depending on the evaluation result, we may provide:

• Free replacement of defective products
  
• Partial or full refund
  
• Technical support for application improvement
  
• Replacement included in next shipment (for bulk orders)
  

⭐LIMITATION OF LIABILITY

Our liability is limited to the replacement value of the defective products. We are not responsible for:

• Installation costs
  
• Downtime or production loss
  
• Indirect or consequential damages
  
• Improper product selection by the buyer
  

⭐CONTACT FOR WARRANTY SUPPORT

For warranty-related inquiries or technical support, please contact our customer service team. We are committed to providing fast response and professional assistance for all industrial sealing applications.